This is a great request. The feedback you received from Broadvoice is a standard requirement for SMS/10DLC compliance to ensure that mobile numbers and consent are protected.

Your original Terms and Conditions and Privacy Policy already contained the broader statement "We do not share information with third parties for marketing purposes," but the carrier compliance requires this statement to be explicitly called out for mobile opt-in data within the SMS sections.

Below are the updated final drafts for both your Terms and Conditions and your Privacy Policy, with the required language incorporated.

(For conwellace.com/terms-and-conditions)

The required language has been added to Section 3.4.

Last Updated: 10/5/2025

These Terms and Conditions (Terms) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (You or User), and Conwell Enterprises Inc. (d/b/a Conwell Ace, Conwell Stores, etc.) (Company, We, Us, or Our), concerning your access to and use of the conwellace.com website (the Website) and all related services, features, and content offered (the Services).

By accessing or using the Services, you agree to be bound by these Terms and Conditions. If you do not agree with all of these Terms, then you are expressly prohibited from using the Website and must discontinue use immediately.

We sell various hardware, home goods, and related products, and provide local services such as assembly, screen repair, key cutting, and design consultations (collectively, the Products and Services). We strive to display all products and pricing as accurately as possible. All Products and Services are subject to availability.

We reserve the right to refuse any order you place with us and may limit or cancel quantities purchased. Pricing for our products and services is subject to change without notice.

All returns, exchanges, and refund eligibility are governed by our separate Return and Refund Policy, located at conwellace.com/return-policy, which is incorporated into these Terms by reference.

This section outlines the terms under which Conwell Stores sends and receives text messages for customer service and operational updates. By starting a text conversation with Conwell Stores, you are agreeing to receive conversational messages from Conwell Stores.

The primary purpose of our messaging is to inform customers of the status of their orders and to answer any questions they may have. We also use texting to confirm or arrange meetings for services at their homes, such as window treatments.

• We do not use high-volume messaging; all of our texting is 1-to-1, in direct response to customer inquiries.
• We do not advertise or solicit business via texting. We respond only to customer requests for updates on orders or deliveries. All business texting is consumer-initiated and, if not approved by a customer’s “YES” response, is discontinued immediately.

• Message frequency varies depending on your specific orders, appointments, or ongoing customer service interactions.
• Message and data rates may apply. Please check with your mobile service provider for details on message and data charges.

You may opt-in to specific updates using the following methods:

1. General Consent: By simply starting a text conversation with Conwell Stores.
2. Customer Service Update Opt-In: If you reply YES to the prompt, you agree to receive real-time updates on your order status via text.
3. Appointment Reminder Opt-In: If you reply YES to the prompt, you agree to receive reminders for your appointments.

• Mobile opt-in data or consent will not be shared with third parties for marketing or promotional purposes.
• Your use of the mobile messaging service is governed by our Privacy Policy (Section 6).

• To STOP: You can cancel the SMS service at any time by replying STOP. You will receive one final text message confirmation of the opt-out. No further messages will be sent.
• For HELP: Reply HELP for assistance. Alternatively, you may contact us directly via the details in Section 10 below.

Unless otherwise indicated, the Website and the Services, including all content (source code, text, graphics, designs) and the trademarks and logos are owned or controlled by us or licensed to us, and are protected by intellectual property laws. No part of the Website and no content or marks may be copied, reproduced, or distributed without our express prior written permission.

By using the Services, you represent and warrant that: (1) you have the legal capacity to enter into these Terms; (2) you are at least 18 years of age or are accessing the Services with the permission of a parent or legal guardian; (3) you will not use the Services for any illegal or unauthorized purpose.

Your privacy is important to us. The use of the Website and Services is also governed by our Privacy Policy, located at conwellace.com/privacy-policy, which is incorporated into these Terms by reference.

• Directly from You: We may collect personal information, including your first and last name, address, email address, and phone number, through web forms, registration, account setup, appointment scheduling, or at checkout.
• From Your Device: Our website and email campaigns use technologies like cookies, web beacons, pixels, and similar tools to automatically collect information, including your IP address, browser information, date and time of visit, and email engagement statistics.

We do not share information with third parties for marketing purposes.

The Website and Services are provided on an "as-is" and "as-available" basis. Your use of the Website and Services is at your sole risk. We expressly disclaim all warranties, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event will Conwell Enterprises Inc. or its directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, or loss of data, arising from your use of the Website or Services.

These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Massachusetts, without regard to its conflict of law principles.

Any legal action shall be exclusively brought in the state and federal courts located in Barnstable County, Massachusetts.

To resolve a complaint or receive further information regarding use of the Services, please contact us at:

Conwell Enterprises Inc. (Conwell Ace) 21 Conwell St Provincetown Massachusetts 02657 comments@conwellcorp.com 508-487-0150